Shipping policy

Processing Times

Orders are typically processed within 2–4 business days.

As many Alou pieces are handcrafted, slight variations in preparation time may occur.

Shipping Within South Africa

We ship nationwide via trusted courier partners.

Estimated delivery times:

• Major cities: 1–3 business days

• Outlying areas: 3–5 business days

Tracking information will be provided once your order ships.

Lost or Delayed Parcels

Once an order has been handed to the courier, delivery times fall under the courier’s responsibility. However, we will always assist in tracking and resolving delivery issues.